RETURN & CANCELLATION POLICY SERVICE
Refund on services will be only considered in the case of some technical glitch, while availing the services. The said Refund will also be subject to scrutiny. Moreover, If possible the company will accommodate the service again rather than refunding the payment back. If the Refund is to be made it will be made in the wallet only.
Refund will be considered only if customer mail us at Astropieofficial@gmail.com within 2 hour of payment. No refund shall be entertained after expiry of two hour from the time of payment.
No refund shall be made if data provided by customer is incorrect. However, if customer mail us within an hour of ordering the report, we will consider the changes to be made.
Any technical delay or glitch reported in the Application during the processing of the request which includes generating reports by the service provider i.e. Astrologer, shall not be eligible for claiming refund.
The User agrees that the timelines are approximate and all essentials steps would be taken to adhere to the timelines as displayed.
Once the report is delivered to customer, no refund shall be made.
All eligible refunds shall be made within seven business days from the date of receipt of request. However, the same is subject to transaction and processing time taken by bank/payment gateway.
In case of double payment made by mistake against the single order, one payment will be refunded.
All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, or any other charges that may have been borne by AstroPie in processing and / or delivering the service, as applicable.
Please ensure that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded.
In case the Application or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Application via customer care to confirm payment.
In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment
If there are orders that the Application is unable to accept and must cancel, the Application at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled and include, without limitation, non-availability of the service, inaccuracy, error in pricing information or other problems as identified. If the User’s order is cancelled after charges being paid against the said service, the said amount paid for booking shall be refunded.